Internet Privacy and Security Statement 
January 7, 2019
 
General
NuStar Energy L.P, a leading pipeline and terminal operator, is a publicly traded master limited partnership (NYSE: NS) and our registered office is at 19003 IH-10 West, San Antonio, TX 78257 ("NuStar", "we", "us" or "our"). Our Site is operated by NuStar Energy L.P. and its affiliates and subsidiaries ("NuStar Affiliates").   NuStar is committed to protecting the privacy and security of your personal information. 
 
This statement discloses our information gathering and dissemination practices for our web site at: www.nustarenergy.com (the "Site") and how we handle information we learn about you from your visit to our Site. This Privacy and Security Statement should be read in conjunction with our Terms of Use. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
 
Privacy Statement
How we collect your personal information
We obtain information about you when you use our Site, for example: (i) when you fill in forms on our Site, subscribe to any service, request further services, or contact us about NuStar products and services; (ii) if you contact us, we may keep a record of that correspondence; and (iii) we collect details of your visits to our Site including traffic data, location data, weblogs and other communication data, and the resources that you access.
 
The information that we receive and use depends on what you do when you visit our Site.
 
What we collect
The personal information we collect from visitors to our Site might include:
  • Personal details (such as your name and/or address);
  • Email addresses;
  • IP addresses; and
  • Information regarding what pages are accessed and when.
IP address
When your web browser or e-mail application requests a web page or e-mail from another computer on the Internet, it automatically gives that computer the address where it should send the information.  This is called your computer’s "IP address." (IP stands for "Internet protocol.")  For most users accessing the Internet from a dial-up Internet service provider ("ISP"), the IP address will be different every time you log on. 
 
Cookies
Our Site does not use cookies to distinguish you from other users of our Site.
 
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site.

What we do with the information we gather?
 
Situations in which we will use your personal information
We may use your information, including your name and e-mail address, in order to:
  • facilitate existing business and facilitate the creation of new business;
  • ensure that content from our Site is presented in the most effective manner for you and for your computer; 
  • provide you with information, publications and marketing communications about our products and services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • seek your opinions on the services we provide;
  • carry out our obligations arising from any agreements entered into between you and us;
  • allow you to participate in interactive features of our service, when you choose to do so; and 
  • notify you about changes to our products or services.
We will only retain your personal information for as long as necessary to fulfil the purposes for which we collected it.  In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only use or process your personal information on our instructions and they are subject to a duty of confidentiality.  To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.  
 
Change of purpose
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.  If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
 
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
 
Data sharing
 
Why might you share my personal information with third parties?
We will share your personal information with third parties where required by law, where it is necessary to administer the relationship with you or where we have another legitimate interest in doing so.
 
Which third-party service providers process my personal information?
"Third parties" includes third-party service providers (including contractors and designated agents) and other NuStar Affiliates within our group. The following activities are carried out by third-party service providers, including, but not limited to information technology, human resources, operator qualifications, and contract management.  
 
The agreements we enter into with our third-party service providers require them to take appropriate security measures to protect your personal information, and prohibit them from using your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
 
What about other third parties?
We may share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal information with a regulator or to otherwise comply with the law.
 
Security Statement
We have put appropriate security measures in place to protect against the negligent or inadvertent loss, misuse and alteration of your personal information under our control. NuStar's networking systems include an industry standard firewall and systems that are both physically and logically protected (via secured locations and passwords).
 
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
 
Changes to this Privacy and Security Statement
Any changes we may make to this Privacy and Security Statement will be posted on this webpage. We will not provide any users with notice of such change.
 
Questions, Concerns or Comments? 
If you have any questions, concerns or comments about this Privacy and Security Statement, the practices of this Site, or your dealings with this Site, you can contact our Ethics and Compliance Officer at:
 
Mail:     c/o Ethics and Compliance Officer
             NuStar Energy L.P.
             19003 IH-10 West
             San Antonio, TX 78257
             USA
 
Email:    privacy@nustarenergy.com
             ethics.compliance@nustarenergy.com  
 
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