Although pipelines are the safest mode of overland transportation, it is critical to be mindful of proper procedures that should be used when responding to a pipeline emergency.

Identifying the pipeline:

• Check for pipeline markers posted nearby. (Caution! The pipeline marker may not show the exact location of the underground pipeline.)

• NuStar operates pipelines under the name NuStar Logistics, L.P.

Recognizing a leak:

By Sight: A pool of liquid on the ground near a pipeline, a dense white cloud or fog over a pipeline, or discolored vegetation surrounding the pipeline may be signs of a leak.

By Sound: An unusual noise coming from the pipeline, like a hissing or roaring sound, may be a sign of a leak.

By Smell: An unusual smell may accompany a pipeline leak.

What to do if you suspect a leak!

• Leave the leak area immediately.
• Do not touch, breathe, or make contact with leaking liquids.
• Do not light a match, start an engine, use a telephone, switch on/off light switches or do anything that may cause a spark in the area or vicinity of the leak.
• From a safe location immediately call 911 and the NuStar Pipeline Control Center at 800-481-0038 and report exactly what you have seen, heard or smelled and where this incident or event took place.
• Warn others but do so without entering or re-entering the area where a pipeline leak is suspected.
• Do not drive any vehicle into a leak or vapor cloud area.